Returns Policy – Glossier

1. Eligibility for Returns
   We want you to feel confident and happy with your Glossier purchase. If for any reason you are not satisfied, you may return your order within 30 days of delivery, provided that:

• Items are unused and unopened.

• All original packaging and safety seals are intact.

• The product is in resellable condition.

For hygiene and safety reasons, certain products (e.g., opened skincare, makeup, or items marked as final sale) are not eligible for return. Any exclusions will always be clearly indicated on the product page.

2. How to Start a Return
   To initiate a return, please visit our [Make a Return] page, enter your order details, and follow the step-by-step instructions. You will receive a return label and guidance on how to send your item back.

3. Return Shipping Costs

• Damaged, Defective, or Incorrect Items: Return shipping is free, and we will cover all associated costs.

• All Other Returns: Customers are responsible for return shipping fees. If you choose to use our return label, these fees may be deducted from your refund.

4. Refunds
   Once your returned products are received and inspected, we will notify you by email. If approved, refunds will be processed back to your original payment method within 7 business days. Please note: actual processing times may vary depending on your bank or payment provider.

5. Exchanges
   We do not currently offer direct exchanges. If you wish to try a different product, shade, or size, please return the original item for a refund and place a new order separately.

6. Damaged or Faulty Items
   If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately with your order number and clear photos of the product. We will resolve the issue quickly by sending a replacement or issuing a full refund.

7. Final Sale & Non-Returnable Items
   Products marked as Final Sale or Non-Returnable cannot be returned unless they arrive damaged or defective.